Terms and Conditions:
1. Acceptance of Terms:
By utilizing the services offered by PrepMe.com.au, you affirm that you have read, comprehended, and agreed to abide by the stipulated terms and conditions.
Liability Disclaimer
Users acknowledge and accept that PrepMe.com.au bears no liability for any damages, losses, or liabilities arising from security breaches, theft, unauthorized access to personal information.
Additionally, users explicitly recognize that PrepMe.com.au will not be held liable for damages due to, and not limited to, any interactions with the PrepMe.com.au platform, our personnel, our representatives, or due to any services provided via PrepMe.com.au, encompassing a variety of scenarios beyond those explicitly mentioned in this disclaimer.
2. Service Packages:
- The service packages outlined on the Services page constitute the basis of the agreement between you and PrepMe.com.au.
- Your selection of a package implies acceptance of the associated terms.
- Pricing details can be found on our Services page.
- Payments must be made upfront before services commence using Accepted Payment Methods
- Credit Cards (Visa, MasterCard, American Express)
- Debit Cards
- PayPal
- Non-Refundable Fees: Fees are non-refundable once services have commenced.
3. Means of Service Provision:
- The services offered by PrepMe.com.au are provided through either online meetings or in-person meetings, depending on the coach’s availability.
- Users will have the option to specify their preference during the onboarding process.
- Online meetings will be conducted through suitable online platforms.
- In-person meetings will be scheduled at a location convenient for both the user and the coach. However, priority will be given to the coach’s convenience, and users may be required to come to a location specified by the coach for in-person meetings.
4. Payment and Fees:
- Payment for selected services is required to initiate the onboarding process.
- Payments are non-refundable once services have commenced.
- Late payments may result in a delay in service commencement.
5. Personal Information:
- The collection and use of personal information during onboarding adhere to our Privacy Policy.
- By submitting information, you grant consent to the collection and utilization of your personal information.
6. CV Attachment:
- While attaching your CV is optional, its provision is recommended for tailoring our services to your specific needs.
- PrepMe.com.au commits to handling your CV with strict confidentiality.
7. Modification of Package:
- Adjustments to your selected service package can be facilitated after onboarding through communication with our support team.
- Modifications may incur additional fees.
8. Onboarding Process Duration:
- The duration of the onboarding process may vary based on the selected package.
- Users will be kept informed about the progress during the onboarding.
9. Refund Policy:
- Refunds will not be entertained once services have been initiated.
- In the event of concerns or issues, contact our support team for assistance.
- Exceptions to the refund policy may be considered under specific circumstances and will be evaluated on a case-by-case basis at the discretion of PrepMe.com.au.
10. Third-Party Systems:
- PrepMe.com.au utilizes third-party payment systems and other means for conducting business transactions. We explicitly disclaim responsibility for the security, functionality, or any issues arising from the use of these third-party services.
- Users are subject to the terms and conditions of the third-party payment systems when making payments that use those platforms.
Hosting and Maintenance:
- PrepMe.com.au utilizes third-party systems for hosting and maintaining the website. We rely on reputable service providers to ensure the smooth functioning, security, and availability of our online platform. While we take all reasonable measures to choose reliable partners, we disclaim responsibility for any issues arising from the performance or security of these third-party hosting and maintenance services.
Other Operations:
- In addition to hosting, certain operational aspects of PrepMe.com.au, such as analytics, communication tools, and other functionalities, may also rely on third-party systems. These systems contribute to the overall efficiency and effectiveness of our services.
Disclaimer:
- We explicitly state that we do not have control over the functionality, security, or any issues related to these third-party systems. Users are subject to the terms and conditions of these third-party service providers when accessing or using our website and other services.
Security Measures:
- While we strive to ensure the highest standards of security for our users, it’s important to note that the security measures implemented by third-party systems may vary. Users are encouraged to review the terms and security practices of these third-party providers for a comprehensive understanding.
11. Modification of Terms:
- PrepMe.com.au reserves the right to modify these terms and conditions.
- Users will be notified of any changes, and continued use of the services indicates acceptance of the modified terms.
12. Operational Confidentiality:
- The confidentiality of our business operations, partnerships, and financial performance is maintained to safeguard our competitive positioning.
13. Governing Law:
- These terms and conditions are governed by the laws of the State of Victoria, Australia.
- Any disputes will be subject to the exclusive jurisdiction of the courts in Victoria.
Privacy Policy:
1. Collection of Personal Information:
- Personal information collected during onboarding is for the purpose of providing tailored career support services.
- Information collected may include name, email address, phone number, and CV and any other details as discussed with the coach during the sessions.
2. Use of Personal Information:
- Personal information is used to customize services to meet specific needs.
- Information is handled with utmost confidentiality and not shared without explicit consent.
3. Security Measures:
- Industry-standard security measures are employed to protect personal information.
- Absolute security cannot be guaranteed, given the nature of electronic transmission.
4. Cookies and Tracking:
- The website may use cookies to enhance browsing experience.
- Users can adjust browser settings to disable cookies, but it may affect website functionality.
5. Third-Party Links:
- The website may contain links to third-party websites.
- We are not responsible for the privacy practices or content of these external sites.
6. Access and Control:
- Users have the right to access, correct, or delete personal information.
- Contact our support team for assistance.
7. Changes to the Privacy Policy:
- PrepMe.com.au reserves the right to modify the privacy policy.
- Changes will be communicated through the website.
8. Contact Information:
- For questions or concerns regarding privacy practices, users can contact our support team at info@prepme.com.au.
Refund Policy:
- Refunds will not be issued once services have been initiated.
- Refund requests must be submitted in writing, providing detailed information about the reasons for the request.
- Exceptions to the refund policy may be considered under specific circumstances and will be evaluated on a case-by-case basis at the discretion of PrepMe.com.au.
- Disputes regarding refund decisions can be addressed through our support team for resolution.
- If Refund is approved, Refund processing times may vary based on the payment method used, and users will be notified of the expected timeline for the refund.
- PrepMe.com.au reserves the right to modify the refund policy, with any changes communicated through the website. Continued use of our services indicates acceptance of the modified refund policy.
NOTE : Service fees incurred, including but not limited to onboarding fees and any other service-related charges, will not be refunded.
Also refer to our returns policy on https://prepme.com.au/refund_returns/ for any additional details.
Be advised that in the event of conflicting
conditions, the discretion of PrepMe.com.au will be exercised.